Return & Refund Policy

I. RETURN

We take pride in the quality of our products and offer a hassle-free return policy for all purchases made through Geumbal.com. Whether you’ve received a faulty item, changed your mind, or the product didn’t meet your expectations, we’ve got you covered. Our commitment to customer satisfaction ensures you can shop with confidence knowing that if your purchase doesn’t work out, we’re here to help.

Return Method:

To request a return, please email us at [email protected] with the subject line “Return/Refund Request” and include your order number. Please attach photos or videos illustrating any issues with the received product.
We will review your request and provide return labels via email. Customers are required to download and print these labels.
Package the returned product securely.
Ship it back to us at 1411 Boulevard Lorraine SW, Atlanta, GA 30311, United States. Recipient Name: Geumbal Return

Return Items Conditions:

To be eligible for a return, the item must be in new condition and with tags intact.

Return Timeframe:

We accept returns within 30 days from the date of delivery. Requests made beyond this timeframe cannot be processed for a refund.

Responsibility for Return Shipping Fee:

We provide prepaid labels for items with manufacturer defects, damages in transit, discrepancies from website descriptions, or incorrect products.
Customers are responsible for return shipping costs for non-defective items due to remorse.

Restocking Fee:

No restocking fee for returns.

Notification of Returned Package:

Once we receive your return, you’ll receive an email confirmation. Please note that the time for us to receive the returned product may vary depending on your location.

II. REFUND

Refund Timeline:

Upon receiving and inspecting your return, we’ll send you an email notification.
If approved, your refund will be processed within 3-5 days and credited to your original method of payment.
If rejected, we’ll provide an explanation and work with you to find a resolution.

Late or Missing Refunds:

If you haven’t received your refund yet, please check your bank account and contact your credit card company or bank. If you still haven’t received your refund, please reach out to us at [email protected].

III. IF YOU HAVE ANY PROBLEMS, WHAT SHOULD YOU DO?

If you encounter any issues or have questions about a defective product, please contact us as soon as possible for assistance. We’re here to help you resolve any concerns promptly.

Geumbal Store

Warehouse Address: 1411 Boulevard Lorraine SW, Atlanta, GA 30311, United States

Email: [email protected]

Phone: +1 (912) 209 0736

Working Times: 9am-5pm/Monday – Saturday (excluding holidays)